Venue Information

Address
Tramshed
Clare Rd
Cardiff
CF11 6QP

Telephone

Email
Ticketing / Accessibility Enquiries – accessibility.tramshed@tegvenues.com
Lost Property – enquiries.tramshed@tegvenues.com
Media Enquiries – press@tegvenues.com
Corporate / Wedding Hire – wendy.howells@tegvenues.com
General enquiries – enquiries.tramshed@tegvenues.com

Social Media
Facebook Twitter Instagram

At Tramshed we are committed to promoting equality of experience for all and aim to ensure we take the necessary steps to guarantee every guest has a safe, comfortable, and enjoyable experience.

The below guide covers our accessibility scheme at Tramshed. If you don’t find the information you’re looking for, please get in touch and we will be happy to help.

Contact: accessibility.tramshed@tegvenues.com
We aim to reply within 2–3 working days. Please be patient with us as we receive a high volume of enquiries – we’ll always respond as quickly as possible.

Booking Accessible Tickets

We kindly ask that you please get in contact as early as possible to book your accessible tickets, as our accessibility area tends to fill up very quickly. 

To book accessible tickets, please email accessibility.tramshed@tegvenues.com with the following information:

  • The name of the event you are attending.
  • Whether you require a complimentary PA ticket, a seat, a wheelchair space, or any further requirements.
  • Your order number (this is found in your confirmation email after purchasing your general admission ticket).

We then ask for a photocopy/scan of:

  • DLA/PIP letter/Blue badge
  • Attendance Allowance Letter
  • War Disablement Pension
  • Evidence that registered severely sight impaired
  • Recognised Assistance Dog ID card
  • Access card
  • Hynt Card

Rest assured, we understand the significance of every customer’s experience, and we are committed to providing an inclusive environment for all guests. So, if this isn’t something you’re able to provide, please let us know.

We will then confirm this has been booked via email to you.

Personal Assistant (PA) ticket conditions

We provide one complimentary PA ticket per ticket holder who requires assistance. Please note PA tickets are not sent out in advance –please let the staff scanning tickets on the night know you are on the accessibility list and they will help you from there.

PA ticket holders should be able to support the person they are accompanying throughout their visit. It is essential that the PA ticket holder can provide assistance to the ticket holder in the event of an emergency. Please let us know as early as possible that you will require a PA ticket as you will not be able to request a PA ticket for an already sold-out show. PA tickets are also not included as part of a VIP/Meet and Greet package ticket.

Seated viewing area: what to do on the day

If you have confirmed seating or a wheelchair space for an event, please let staff scanning tickets on the door know that you are on the accessibility list, and they will issue you a wristband which allows you into the seated area. This area is only for those who have reserved seating to ensure views and experiences are not interrupted. You do not have to stay in this area all night and you are welcome to come and go as you wish, please just note that the seating within this area is a first come first serve basis for wristband holders on the night.

The area is monitored by security throughout the event, who are always willing to help. If you do not require the seats closer to the date or on the evening, please let us know so they can be offered to somebody else with accessibility needs.

Venue Description

Tramshed has level access throughout the venue and courtyard. A lift is available from the ground to first floor – if you require the lift, please ask security on the night who will be happy to show you where to go. The first floor has a bar, toilets and cloakroom.

We have two accessible toilets:

Ground floor – located in the Waiting Room by the stairs.

First floor – located 32m from the viewing area.

Management are equipt with Radar keys and the toilets have alarm systems.

Parking

There is on street parking directly adjacent to the venue and on Pendyris street. According to the City of Cardiff Council’s website, those with a blue badge can park in all pay and display parking bays for free of charge for as long as necessary – please note this parking is not associated with the venue and will be subject to availability. There are also 2 more blue badge bays a short distance from Tramshed: Jubilee Street (By Post Office) – 0.2 Miles to Tramshed.

Assistance Dogs

Assistance dogs are welcome to the venue, we just ask that you please let us know in advance if you’re attending with one so we can ensure your visit is as smooth as possible.

We can provide water bowls, and in some cases an alternative space for your dog if the event environment isn’t suitable.

Priority access

If you require priority access due to accessibility needs, please contact us in advance at accessibility.tramshed@tegvenues.com.

Customers with Medical Requirements

Guests may bring essential medication, food, drink, or equipment, we just ask that you please tell us in advance. In some circumstances we may be able to keep items refrigerated.

Strobe Lighting

Lighting varies by event, some events at Tramshed will have strobe lighting. Notices will be displayed if strobe lighting is in use. If you have concerns, please contact us in advance and we’ll share what we know about the event setup.

For urgent help during an event, speak to the nearest member of Security or Staff.

Is there parking?
We don’t have onsite parking, but there is street parking directly outside (council-operated, pay and display). The nearest multi-storey car park is the NCP on Wood Street, around a 10-minute walk (643m) from the venue.

Is there a drop-off / pick-up point?
Yes, directly outside the main entrance.

What is the nearest public transport?

Cardiff Central Station – 0.5 miles away.

Bus stop on Clare Road – 276ft from the venue.

Can you refund my tickets/ Can I book over the phone?

Tramshed does not handle ticketing at the Venue, therefore we do not sell tickets over the phone/ in person. Please see our ‘what’s on’ tab to purchase tickets. Whilst we will do our best to help with your ticketing enquiries, we recommend reaching out to the ticketing platform that you bought your ticket from with any refund requests or issues. Ticketek’s enquiries can be found here.

Do you take cash?

Please note that Tramshed is a cashless venue. Payments at our bars and cloakroom can be made by card or contactless only.

What is your age policy?

Generally, our age policy is 14 +. Age 16 or below must be accompanied by an adult over the age of 18. Some events have further age restrictions or alterations, so please check at the time of your booking.

What food options do you have near the venue?

Clare road has plenty of restaurant and take away options, otherwise we are a 5-10 minute walk/ 3-5 minute drive from the city centre, which has everything you could need. Outside food and drink is not permitted in the venue, so we recommend grabbing a bite to eat before coming to the gig.

Can I bring professional photography equipment?

Professional photography equipment is not permitted in the venue unless you are an event accredited photographer.

For our latest tech spec and ratecard, please email production@tegeurope.com with the venue name & request in the subject line.

Arrival and box office

For a standard gig, the Waiting Room bar opens at 5pm, and doors are at 7pm. (Note this is open to change per event).

 When you arrive at the box office you will be greeted by Security and then a member of staff who will scan your tickets. Please have your tickets ready to go when entering the venue to ensure a quick and easy start to your night.

For guidance on accessibility tickets, please see our ‘Accessibility’ tab.

Searches

To make your entry as smooth as possible, please plan ahead and travel light. Security searches are in place on the gate, and bags should be kept to a minimum. If you do need to bring one, it must be small (no larger than laptop size or a small handbag).

Cloakroom Service

Our cloakroom is available at most events and is card only.

 Price: £2.50 per item

Subject to availability on the night.

Speak to us

If at any point you feel unsafe or uncomfortable during your time in the venue, please reach out to a member of staff or security.

Our team can communicate discreetly without bringing attention to the issue.  Regardless of how big or small the issue is, we’re here to help. No judgement. No fuss.

Look out for each other. Enjoy the night. Stay safe.

If you feel unwell or see anyone feeling unwell, please alert a member of our staff or security team immediately.

Safety

Our security team are on site for all events to ensure a safe and welcoming environment for everyone. The team works closely with venue staff to support guests, so please reach out to security if you need help from the Venue.

In the event of an evacuation, please follow the guidance of security and exit in a calm manner, not stopping for belongings.

Thank you for your cooperation and for helping us keep Tramshed safe and enjoyable for everyone, and we look forward to welcoming you to the venue.

At Tramshed we are committed to promoting equality of experience for all and aim to ensure we take the necessary steps to guarantee every guest has a safe, comfortable, and enjoyable experience.

The below guide covers our accessibility scheme at Tramshed. If you don’t find the information you’re looking for, please get in touch and we will be happy to help.

Contact: accessibility.tramshed@tegvenues.com
We aim to reply within 2–3 working days. Please be patient with us as we receive a high volume of enquiries – we’ll always respond as quickly as possible.

Booking Accessible Tickets

We kindly ask that you please get in contact as early as possible to book your accessible tickets, as our accessibility area tends to fill up very quickly. 

To book accessible tickets, please email accessibility.tramshed@tegvenues.com with the following information:

  • The name of the event you are attending.
  • Whether you require a complimentary PA ticket, a seat, a wheelchair space, or any further requirements.
  • Your order number (this is found in your confirmation email after purchasing your general admission ticket).

We then ask for a photocopy/scan of:

  • DLA/PIP letter/Blue badge
  • Attendance Allowance Letter
  • War Disablement Pension
  • Evidence that registered severely sight impaired
  • Recognised Assistance Dog ID card
  • Access card
  • Hynt Card

Rest assured, we understand the significance of every customer’s experience, and we are committed to providing an inclusive environment for all guests. So, if this isn’t something you’re able to provide, please let us know.

We will then confirm this has been booked via email to you.

Personal Assistant (PA) ticket conditions

We provide one complimentary PA ticket per ticket holder who requires assistance. Please note PA tickets are not sent out in advance –please let the staff scanning tickets on the night know you are on the accessibility list and they will help you from there.

PA ticket holders should be able to support the person they are accompanying throughout their visit. It is essential that the PA ticket holder can provide assistance to the ticket holder in the event of an emergency. Please let us know as early as possible that you will require a PA ticket as you will not be able to request a PA ticket for an already sold-out show. PA tickets are also not included as part of a VIP/Meet and Greet package ticket.

Seated viewing area: what to do on the day

If you have confirmed seating or a wheelchair space for an event, please let staff scanning tickets on the door know that you are on the accessibility list, and they will issue you a wristband which allows you into the seated area. This area is only for those who have reserved seating to ensure views and experiences are not interrupted. You do not have to stay in this area all night and you are welcome to come and go as you wish, please just note that the seating within this area is a first come first serve basis for wristband holders on the night.

The area is monitored by security throughout the event, who are always willing to help. If you do not require the seats closer to the date or on the evening, please let us know so they can be offered to somebody else with accessibility needs.

Venue Description

Tramshed has level access throughout the venue and courtyard. A lift is available from the ground to first floor – if you require the lift, please ask security on the night who will be happy to show you where to go. The first floor has a bar, toilets and cloakroom.

We have two accessible toilets:

Ground floor – located in the Waiting Room by the stairs.

First floor – located 32m from the viewing area.

Management are equipt with Radar keys and the toilets have alarm systems.

Parking

There is on street parking directly adjacent to the venue and on Pendyris street. According to the City of Cardiff Council’s website, those with a blue badge can park in all pay and display parking bays for free of charge for as long as necessary – please note this parking is not associated with the venue and will be subject to availability. There are also 2 more blue badge bays a short distance from Tramshed: Jubilee Street (By Post Office) – 0.2 Miles to Tramshed.

Assistance Dogs

Assistance dogs are welcome to the venue, we just ask that you please let us know in advance if you’re attending with one so we can ensure your visit is as smooth as possible.

We can provide water bowls, and in some cases an alternative space for your dog if the event environment isn’t suitable.

Priority access

If you require priority access due to accessibility needs, please contact us in advance at accessibility.tramshed@tegvenues.com.

Customers with Medical Requirements

Guests may bring essential medication, food, drink, or equipment, we just ask that you please tell us in advance. In some circumstances we may be able to keep items refrigerated.

Strobe Lighting

Lighting varies by event, some events at Tramshed will have strobe lighting. Notices will be displayed if strobe lighting is in use. If you have concerns, please contact us in advance and we’ll share what we know about the event setup.

For urgent help during an event, speak to the nearest member of Security or Staff.

Is there parking?
We don’t have onsite parking, but there is street parking directly outside (council-operated, pay and display). The nearest multi-storey car park is the NCP on Wood Street, around a 10-minute walk (643m) from the venue.

Is there a drop-off / pick-up point?
Yes, directly outside the main entrance.

What is the nearest public transport?

Cardiff Central Station – 0.5 miles away.

Bus stop on Clare Road – 276ft from the venue.

Can you refund my tickets/ Can I book over the phone?

Tramshed does not handle ticketing at the Venue, therefore we do not sell tickets over the phone/ in person. Please see our ‘what’s on’ tab to purchase tickets. Whilst we will do our best to help with your ticketing enquiries, we recommend reaching out to the ticketing platform that you bought your ticket from with any refund requests or issues. Ticketek’s enquiries can be found here.

Do you take cash?

Please note that Tramshed is a cashless venue. Payments at our bars and cloakroom can be made by card or contactless only.

What is your age policy?

Generally, our age policy is 14 +. Age 16 or below must be accompanied by an adult over the age of 18. Some events have further age restrictions or alterations, so please check at the time of your booking.

What food options do you have near the venue?

Clare road has plenty of restaurant and take away options, otherwise we are a 5-10 minute walk/ 3-5 minute drive from the city centre, which has everything you could need. Outside food and drink is not permitted in the venue, so we recommend grabbing a bite to eat before coming to the gig.

Can I bring professional photography equipment?

Professional photography equipment is not permitted in the venue unless you are an event accredited photographer.

For our latest tech spec and ratecard, please email production@tegeurope.com with the venue name & request in the subject line.

Arrival and box office

For a standard gig, the Waiting Room bar opens at 5pm, and doors are at 7pm. (Note this is open to change per event).

 When you arrive at the box office you will be greeted by Security and then a member of staff who will scan your tickets. Please have your tickets ready to go when entering the venue to ensure a quick and easy start to your night.

For guidance on accessibility tickets, please see our ‘Accessibility’ tab.

Searches

To make your entry as smooth as possible, please plan ahead and travel light. Security searches are in place on the gate, and bags should be kept to a minimum. If you do need to bring one, it must be small (no larger than laptop size or a small handbag).

Cloakroom Service

Our cloakroom is available at most events and is card only.

 Price: £2.50 per item

Subject to availability on the night.

Speak to us

If at any point you feel unsafe or uncomfortable during your time in the venue, please reach out to a member of staff or security.

Our team can communicate discreetly without bringing attention to the issue.  Regardless of how big or small the issue is, we’re here to help. No judgement. No fuss.

Look out for each other. Enjoy the night. Stay safe.

If you feel unwell or see anyone feeling unwell, please alert a member of our staff or security team immediately.

Safety

Our security team are on site for all events to ensure a safe and welcoming environment for everyone. The team works closely with venue staff to support guests, so please reach out to security if you need help from the Venue.

In the event of an evacuation, please follow the guidance of security and exit in a calm manner, not stopping for belongings.

Thank you for your cooperation and for helping us keep Tramshed safe and enjoyable for everyone, and we look forward to welcoming you to the venue.

Welcome 
The Tramshed Welcomes Deaf and disabled customers to the venue. Tramshed is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements.  

This guide is designed to inform everybody who comes to Tramshed what we can offer customers who may have access requirements. 

Contact details 
Email: accessibility.tramshed@tegvenues.com
We aim to reply to queries within 2-3 working days.

Venue Description:
Tramshed has level access throughout the venue. There is a lift and accessible toilets. Assistance dogs are welcome and if you would like to attend with an assistance dog we would welcome knowing in advance.

Bookable Access Facilities  /  Personal Assistant Ticket
We offer one complimentary Personal Assistant pass per ticket holder. PA ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency. After purchasing one ticket, send me your order number found in your confirmation email, and I’ll arrange the complementary PA ticket. You will be asked for evidence for the PA ticket to be issued. We ask for a photocopy/ scan (dated in last 12 months) DLA/PIP letter Attendance Allowance Letter War Disablement Pension Evidence that registered severely sight impaired Recognised Assistance dog ID card Access card We recognise that the evidence above might not include everyone that has an access requirement. If you do not have any of the above evidence but wish to apply for one or more access provisions, please email us on  stating why you require them.   

Viewing Area/Platforms
If you require the use of viewing area and/or seat, please let us know in advance where possible, to ensure we are aware of your access needs. The balcony affords wheelchair users and those with mobility impairments unobstructed views. This is accessible via the lift in the lobby. We provide padded event chairs for customers to sit on during the shows if requested prior to the event. There will be a member of security monitoring this area throughout the night.  

Toilets
There are 2 accessible toilets in the venue. 1 located on the ground floor in the Waiting Room by the stairs and 1 located 32m from the viewing area on the first floor.  

Parking / Travel Guide – Is there parking?
Unfortunately the venue does not have parking but there is street parking located right outside, these spaces are council operated and are pay and display. The nearest multi-story is the NCP on Wood Street, approx. a 10 minute walk and 643meters from the venue.  

Drop off + pick up points
You can be dropped off and picked up on the street directly outside the main entrance to the venue   

Nearest public transport
We are 0.5 miles from Cardiff Central Train station and there is a bus stop located on Clare Road which is 276ft away from the venue.  

Arrival Guide Box Office
When you arrive at the box office you will be greeted by a member of staff who will check you in. If you are collecting a personal assistant ticket please make sure your tickets are out to be inspected and let the member of staff know this has been arranged for you. Customers who require the accessible viewing area will be greeted at the door by security and given a wristband – they will then be shown to the balcony (either via stairs or lift if required). There will be a member of security at the entrance to the area all night.  

Could we provide early entrance upon request?
If you believe you may need early entrance to the venue due to your accessibility requirements please email us on accessibility.tramshed@tegvenues.com to discuss this.  

Customer with Medical Requirements
We welcome customers who may need to bring medications, food, drink or medical equipment to manage a medical condition. We may be able to keep medication refrigerated for you, so just let us know in advance and we will do our best to accommodate. You’ll need to contact us in advance should you need to bring any of these items. Contact accessibility.tramshed@tegvenues.com if concerned If an emergency arises during an event please approach the closest member of staff and they will be able to help you.  

Access to Performance
Tramshed is not currently equipped with a hearing induction loop but this is something we are looking at bringing into the venue soon. At present we do not offer any assisted performance options, but this is something we are exploring. We do have a lowered area of the bar in our upstairs bar which is located close to the viewing area, but our staff are always willing to help in any way they can.  

Assistance Dogs
We welcome assistance dogs into the venue and will happily provide a bowl of water if needed. However, not all events are suitable so please contact us beforehand. We may be able to offer a location where the dog could stay during the gig, but please get in touch to discuss this further.  

Strobe Lighting
Lighting varies depending on the event but there will be signs up at the venue during the event stating if Strobe lighting will be used within a show. Please contact us and if we are aware that strobe lighting will be used in a performance we will let you know. If you have any concerns please do feel free to contact us on accessibility.tramshed@tegvenues.com

Unfortunately the venue does not have parking but there is street parking located right outside, these spaces are council operated and are pay and display. The nearest multi-story is the NCP on Wood Street, approx. a 10 minute walk. This is 643 meters from the venue.

Blue Badge Parking

There is on street parking directly adjacent to the venue and on Pendyris street.

According to the City of Cardiff Council’s website, those with a blue badge can park in all pay and display parking bays for free of charge for as long as necessary. Please see below for more details. https://www.cardiff.gov.uk/ENG/resident/Parking-roads-and-travel/Blue-badge-parking/Parking-with-a-Blue-Badge/Pages/default.aspx

There are also more blue badge parking spaces a short distance from Tramshed:

Jubilee Street
By Post Office
0.2 Miles to Tramshed
No of Bays 2

For our latest tech spec and ratecard, please email production@tegeurope.com with the venue name & request in the subject line.

Bars Are Card Only
For your best interests, our bars will no longer be taking cash and will be card-only. Going cashless means improved hygiene and also has the added benefit of faster service for everyone.

Safety and Security 
The ongoing safety of our customers, staff and performers is of absolute paramount importance, so if you’re visiting one of our venues, please take a moment to read the below information.

Security
Our management and security teams regularly review procedure and protocol with all staff. As with every live event, all arrangements are in continuous consultation and review with local authorities and the police. There are lots of things that go on behind the scenes, too: training exercises; new security measures – so please be patient if things take a little longer than you’re used to.

Your visit
Our venues are monitored at all times, but please can we ask for your help by arriving in good time, as we carry out security searches on entry.

Speak to us
If at any time you see or hear anything untoward, please speak to a member of our team – we’re here to help.

Travel light
Please plan ahead and do your best to travel as lightly as possible. Searches are in place, and we really don’t want to slow you down getting in. So if you really, really need to bring a bag, please make sure that it’s small, less than laptop size or just a small handbag. 

Cloakroom Service
Our cloakroom is available during most events.

Pricing: £2.50 per item
Payment: Card only
Availability: Subject to space

Thank you. 

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DATA PRIVACY NOTICE

TEG VENUES UK DATA PRIVACY NOTICE

Purpose of this data privacy notice

We are committed to protecting your personal data and being transparent about what information we hold about you.

Using personal data allows us to develop a better understanding of our patrons and in turn to provide you with relevant and timely information about the work that we do – both on and off stage.

The purpose of this policy is to give you a clear explanation about how we collect and use the information we collect from you directly and from third parties.

We use your information in accordance with all applicable laws concerning the protection of personal data. This policy explains:

  • What information we may collect about you
  • How we may use that information
  • In what situations we may disclose your details to third parties
  • Our use of cookies to improve your use of our website
  • Information about how we keep your personal data secure, how we maintain it for and your rights to be able to access it

Additional privacy information for talent, artists, musicians performers, sportspersons, their touring parties, agents, managers, and other related parties is also contained below.

 

Who we are

TEG Venue UK Limited is the data controller responsible for the collection and processing of your personal data.  Our company number is 09331751 and we are registered with the Information Commissioner’s Office under reference ZB551123.  We own and operate venues including Camden Assembly, The Globe, The Mill, Tramshed, and XOYO.

 

Information collection

We collect various types of information and in a number of ways. This may include:

Information you give to us

  • For example, when you attend one of our venues, or register on our website or purchase tickets from our event partners, we may store personal data you give us such as your name, email address, postal address, telephone number, gender, date of birth/age range; 
  • We may also store records of your purchases, which we may aggregate and share with third parties; 
  • Your age, for verification purposes;
  • Information you provide to us with when you contact us by phone, email, post, or when you communicate with us via social media;
  • Information you provide to us when you participate in competitions, surveys, promotions, or other marketing, promotional, or customer insight campaigns;
  • When you sign up to waitlists, to receive news, or offers, or sign up to an event, or to receive other marketing preference information; and
  • If you make an enquiry or complaint;

Information about your interactions with us and our event partners

  • for example, when you visit our website, we may collect information about the browser you’re using, your IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites), what sites you came from and how you interact with our content.
  • when we send you an email, we may collect information on how you respond such as the number of times you have opened emails or the links in them that are clicked.
  • we may also hold information on interests and demographic categories inferred from your interactions with us in order to provide you a better service and to provide you with more focused information.
  • information such your Facebook page address, your Twitter handle, your Instagram handle and profile picture, together with information you may post to social media or other public forums. Social media companies may also provide information to us concerning you;
  • we may capture CCTV footage of you in attendance at our venues;
  • images of you from photographs and video taken at our venues and at events we organise;
  • information provided to us by bands, artists, teams, or other performers or their agents and managers, such information about event sign ups that they may have collected or guest list information;
  • with your consent or where necessary to protect vital interests, we may process information about your health (for example in relation to accessibility information or when we are investigating any incident which may have happened at one of our events or venues).
  • information about transactions you make with other companies in connection with our events and venues (including for example, ticket agents and venues, what they have provided to you, when and where and, if applicable, how much you paid).
  • other event attendance and sales information, including details of which of our events you have attended and where, either directly or from our ticketing agents or other third parties. We may collect similar information about other products, services, or merchandise you may have purchased from us, our ticketing agents, bands, DJs, or other performers;

Sources of personal data

We will receive your personal data when you provide it to us yourself or when you use or purchase one or more of our services.

 

We also receive personal data about you from third parties. Third parties who provide us with personal data about you include:

  • Marketing and digital services suppliers;
  • Research and development organisations;
  • Data partners and analytical consultants;
  • Ticket agents such as Ticketek, Eventbrite, Ticketmaster and others, who transfer personal data to us when you purchase a ticket from them for one of our events or venues;
  • Meta Platforms Inc., who, if you have consented, transfer personal data to us when you register for one of our services using your Facebook account; and
  • Other publicly available sources of information.

We may combine any personal data about you that we receive from you and from third parties. Also, from time-to-time, we collect personal data about individuals who are not customers. For example, where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. Our policy is to only use personal data collected from non-customers for the main business purpose for which it was collected.

How we collect, hold use, and disclose your personal data

We collect personal data in order to organise, hold, and promote events and our other business interests.  When we collect and process personal data, we do it in ways permitted by data protection law. These are known as ‘lawful bases. Our lawful bases for processing your personal data include:

  • Consent. This may include, where you have given your consent:
    • sending direct electronic marketing to you;
    • processing information about your health, for example if you have an access requirement;
    • sharing information with third parties for marketing purposes where you have clearly confirmed your wish for us to do this.

If we process your personal data based on your consent, you can withdraw your consent at any time.

  • Contractual obligations. This may include:
    • collecting information to enable you to purchase a ticket to an event and to enable your access to that event once you have done so, or, where you do not need to buy a ticket in advance, we may collect personal data for security reasons when you access our venues;
    • collecting information in support of any other product or service we may provide to you;
    • contacting you about changes to events to which you have bought tickets;

Our legitimate interests. This may include:

  • processing necessary for providing our services;
  • contacting you with servicing messages about events to which you have bought tickets;
  • sharing information with event promoters, bands, DJs, agents, management, or other third parties who may need information concerning you for an event to run successfully, for example by letting us know your name for access purposes;
  • data processing for the purposes of marketing or making decisions about marketing where it is lawful to do so without your express consent;
  • dealing with any complaints or disputes that may arise;
  • conducting data analytics or other statistical or qualitative analysis
  • interacting with and respond to any communications you send us, including social media posts that you tag us in;
  • sharing personal data with third parties as described in this data privacy notice;
  • letting you know about important changes to our business and policies;
  • verifying your age and identity;
  • processing to ensure the security and optimisation of our websites and other technology systems;
  • processing for the good governance of our business;
  • processing to ensure appropriate safeguards at our venues and events, and to ensure the people who visit and work at our venues and events are safe and secure;
  • recording and investigating incidents which have happened or may have happened at one of our events;
  • access management;
  • monitoring and taking other actions for the prevention of abuses of ticket usage, breaches of terms and conditions of sale, or other behaviours inconsistent with ticket, event, venue, or other terms and conditions or law;
  • The protection of a vital interest. This may include:
    • providing information to the police or medical services to prevent serious personal harm. We will not store this information for longer than it is needed.

Third Parties

There are certain circumstances under which we may disclose your personal data to third parties either to process personal data on our behalf or so that they can ‘control’ that personal data for their own purposes. These circumstances may include:

  • if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets where necessary;
  • if we (or substantially all of our assets) are acquired by a third party, in which case personal data held by us will be one of the transferred assets;
  • To our own service providers who process data on our behalf and on our instructions (for example ticketing agents and our customer relationship management technology providers, including Braze and Mailchimp); 
  • event partners such as promoters and performers for the purposes of access management;
  • commercial partners, such as beverage and other consumable providers, sponsors, and other commercial partners, where we have aggregated personal data that may include information relating to you;
  • business infrastructure providers including Microsoft, Google, and Amazon Web Services;
  • Where we are under a duty to disclose your personal data in order to comply with any legal obligation (for example to government bodies and law enforcement agencies) or to similar bodies where it is in either our legitimate interests or the legitimate interests of a third party for us to do so; and
  • to event partners, sponsors, performers’ agents and management, authorised ticket on-sellers and resellers who where you have consented or where we have another lawful basis for that sharing.

TEG Group

We are part of an international group of companies within the TEG Pty Limited (TEG) group. We may disclose data to other TEG group companies and their contractors (such as data management providers). TEG group companies include TEG Live Europe Limited, Ticketek UK Limited, Ticketek Pty Ltd, Propaganda Promotions Limited, Imagine This (Live) Limited, TEG Dainty Pty Ltd, TEG Live Pty Ltd, and any entities that may in future become part of the TEG group of companies or in which TEG may have an interest. We may disclose your personal data to these entities for the purposes of, for example, responding to customer enquiries, ensuring that information collected is accurate, complete and up to date, producing anonymised and aggregated information for the benefit of other TEG companies, and enabling us and other TEG companies to better understand and meet your needs and interests. TEG may also use its affiliated companies and their contractors to process personal data on TEG’s behalf including where TEG has outsourced certain services to them – for example where we have one contact person within our group in the UK for data protection queries and compliance.

 

Security of your personal data

We have in place appropriate safeguards (both in terms of our procedures and the
technology we use) to keep your personal data as secure as possible. We will ensure that any third parties we use to process personal data on our behalf will do the same.

 

International transfers of your personal data

We are a part of a global group of companies and our events involve artists and other event partners from across the globe. As such, the data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom.

Your personal data may also be processed by staff operating in Australia or elsewhere outside the United Kingdom working for us or third-party data processors. Such staff or third parties may be engaged in, among other things, the provision of our services to you, the processing of transactions and/or the provision of support services.

 

Any such transfer will be performed with appropriate safeguards prescribed by data protection law. This will include transfers made where an ‘adequacy’ decision has been made by a relevant government or regulatory body, or the use of standard international data transfer agreements or standard contractual clauses endorsed by applicable governmental or regulatory bodies.

 

How long your personal data will be kept?

The length of time for which we retain your personal data will depend on the nature of the information and the reasons for its use. We will retain your information for as long as is necessary in order to enable you to attend our events or where you have asked us to send you promotional material concerning our events, for as long as you have provided your consent.  We may need to keep some information for longer periods of time. For example, we may keep records of ticket sales for legal and accounting reasons for longer periods of time. We will not retain your personal data for any longer than is allowed by applicable data protection law.

 

In some circumstances we will retain your personal data for a shorter period, including recorded CCTV footage from our events and venues generally for no longer than 31 days, unless we are required to retain it for longer (for example, if we are investigating an incident, or have been asked to retain specific CCTV footage for a longer period by government or law enforcement officials).

Your rights

You have rights in relation to our use of personal data that concerns you.  If you wish to exercise these rights, please contact us on the details provided in this data privacy notice.

 

You have the right to unsubscribe to marketing

You have the right to unsubscribe to direct electronic marketing messages at any time. Please follow the links on the emails you receive.

You have the right to be informed

We have a legal obligation to provide you with concise, transparent, intelligible, and easily accessible information about your personal data and our use of it. We have written this policy to do just that, but if you have any questions or require more specific information, you can get in touch with us.

You have the right to access your personal data

You have the right to ask us to confirm whether or not we hold any of your personal data. If we do, you have the right to have a copy of your information and to be informed of the following:

  • why we have been using your information;
  • what categories of information we were using;
  • who we have shared the information with; and
  • how long we envisage holding your information
  • To maintain the security of your information, we will have to verify your identity before we provide you with a copy of the information we hold.

You have the right to correct any inaccurate or incomplete personal data

You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Please contact us if you wish to do so.

You may have the right to be forgotten

You have the right to ask us to erase your personal data in certain circumstances. We may not be able to delete your information if we are required to keep it for legal reasons or certain other reasons. If we cannot comply with your request, we will explain to you the reasons why.

You may have the restrict our data processing

You have the right to ask us to restrict the processing of your personal data in certain circumstances. We may not be able to delete your information if we are required to keep it for legal reasons or certain other reasons. If we cannot comply with your request, we will explain to you the reasons why.

You may have the right to data portability

You limited circumstances you may have the right to ask that we transfer the personal data you gave us to another organisation or to you. If we cannot comply with your request, we will explain to you the reasons why.

You have the right to withdraw your consent

If we are processing your personal data based on your consent for us to do so, you have the right to object at any time. To withdraw your consent to direct electronic marketing messages, please click on the link contained in the relevant message.

Changes to this privacy notice

If we change this data privacy notice, we will post the changes on this page and may place notices on other pages of the website.

Contacting us and making a complaint

If you would like to contact us or to complain about our collection or use of your personal data, you can do so:

  • By post – Data Protection Officer, TEG Venues UK Limited, 2nd Floor, Bond Street, Bristol, BS1 3LG
  • By email – Legal@TEGEurope.com

The Information Commissioner’s Office is the supervisory authority for data protection in the United Kingdom. You can contact the Information Commissioner’s Office:

  • By post – Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • By telephone – on helpline number: 0303 123 1113 ICO

You can find more information at https://www.ico.org.uk

 

Additional privacy information for talent and touring parties

In the course of its business, TEG Live Europe may also processes personal data relating to talent, artists, musicians, performers, sportspersons, their touring parties, agents, managers, and other related parties.  We may collect the following categories of personal data:

  • contact information (such as name, address, phone number, email address);
  • nationality, passport information, and visa details;
  • personal identification information (e.g., date of birth, gender);
  • professional background and experience;
  • financial information necessary for payments and reimbursements;
  • accommodation preferences and booking details;
  • transportation details (such as flight or travel itinerary);
  • health or medical information (e.g., medical conditions, allergies, or disabilities);
  • insurance details (if applicable);
  • social media profiles or handles (if collected for marketing or promotional purposes);
  • feedback or survey responses provided by attendees, viewers, or participants relating to a performance;
  • information collected through CCTV or video surveillance systems at the event venue;
  • communication records, such as email records;
  • performance-related data, including photographs and videos;
  • other relevant contractual or legal documentation related to the event (e.g., performer contracts, licensing agreements); and
  • any other information you or your related parties on your behalf voluntarily provide to us.

We may collect personal data directly from you or from authorised agents, representatives, or third parties involved in your engagement with us, such as talent agencies, management companies, or other companies with whom you may have a relationship. We may also collect personal data relating to you from publicly available sources.

Purposes of Data Processing

We process your personal data for the following purposes:

  • organising and promoting live events, including talent bookings and contractual arrangements;
  • obtaining necessary visas and permits for international performances;
  • facilitating payments and reimbursements;
  • providing information about upcoming events, promotions, and marketing communications;
  • managing ticket sales and distribution;
  • facilitating event logistics, including venue selection and setup;
  • communicating event updates, changes, or cancellations to attendees and participants;
  • conducting customer satisfaction surveys or feedback collection;
  • evaluating and selecting performers, artists, or athletes for future events;
  • conducting background checks or verification processes for staff, performers, or participants;
  • ensuring the safety and security of attendees and participants during the event;
  • handling customer enquiries, complaints, or support requests;
  • conducting market research and analysis to identify trends and opportunities in the industry;
  • conducting post-event analysis and reporting, including financial and performance metrics;
  • developing and maintaining relationships with sponsors, partners, or stakeholders
  • collaborating with third-party vendors or service providers involved in the event organisation process;
  • protecting against fraud, unauthorised access, or other security threats;
  • complying with health and safety regulations, including emergency response planning;
  • fulfilling contractual obligations with performers, sponsors, or other contractual parties;
  • complying with other legal obligations, such as tax and accounting requirements;
  • protecting our legal rights and interests; and
  • for other purposes particular to you that may be agreed between us and your authorised agents, management, or other representatives from time to time.

Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

  • Performance of a contract: Processing your personal data is necessary for the performance of our contractual obligations with you, such as booking, paying for, and organising your performances;
  • Compliance with legal obligations: We may process your personal data to fulfil our legal obligations, such as tax and immigration requirements.
  • Consent: In certain circumstances we may rely on your consent to process your personal data, such as when we are dealing with matters relating to health
  • Legitimate interests: We may process your personal data based on our legitimate interests in promoting events and managing contractual relationships. In certain cases, we may rely on the legitimate interests of third parties to process personal data. For example, if we share personal data with sponsors or partners for marketing or promotional purposes, we would consider their legitimate interests in reaching their target audience. We will only rely on the legitimate interests of a third party or us when legitimate interests do not override your rights and interests.
  • Vital Interests: In cases where processing personal data is necessary to protect someone’s life or physical integrity, we may rely on the legal basis of vital interests. For example, in emergency situations or medical incidents during events.

Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

  • service providers and vendors who assist us in event organisation, visa processing, and other necessary tasks;
  • talent agencies, management companies, or other authorised representatives involved in your engagement with us;
  • government authorities, immigration agencies, and other regulatory bodies for obtaining visas and complying with legal requirements;
  • event venues for logistical purposes, such as setting up the event space, ensuring security measures, and managing on-site services;
  • travel and accommodation providers such as airlines, hotels, transportation companies, and other travel and accommodation providers to facilitate bookings, manage itineraries, and ensure a smooth travel experience for performers and participants;
  • sponsors and partners involved in the event for marketing and promotional purposes, collaboration on event-related activities, or fulfilling contractual obligations;
  • ticketing platforms and ticketing platforms or ticketing service providers to process ticket sales, handle customer inquiries, and manage entry to the event;
  • marketing and advertising agencies to facilitate promotional campaigns, target specific audiences, and measure the effectiveness of marketing efforts;
  • payment processors or financial institutions to facilitate payments and reimbursements;
  • data analytics providers in order to improve event planning, marketing strategies, and customer experiences;
  • legal advisors, auditors, and other professionals providing services to us; and
  • other TEG group companies.

Last updated 1 June 2023