Venue Information

Address
Tramshed
Clare Rd
Cardiff
CF11 6QP

Telephone

Email
Ticketing / Accessibility Enquiries – enquiries@tegmjr.com
Lost Property – lorraine.henderson@tegmjr.com
Media Enquiries – areti.tziorta@tegmjr.com
Corporate / Wedding Hire – claire.sutton@tegmjr.com

Social Media
  • Accessibility
  • Parking
  • Production
  • Safety & Security

Welcome 
The Tramshed Welcomes Deaf and disabled customers to the venue. Tramshed is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements.  

This guide is designed to inform everybody who comes to Tramshed what we can offer customers who may have access requirements. 

Contact details 
Email: accessibility@tegmjr.com
Phone: 01179259273 
We aim to reply to queries within 2-3 working days.

Venue Description:
Tramshed has level access throughout the venue. There is a lift and accessible toilets. Assistance dogs are welcome and if you would like to attend with an assistance dog we would welcome knowing in advance.

Bookable Access Facilities  /  Personal Assistant Ticket
We offer one complimentary Personal Assistant pass per ticket holder. PA ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency. After purchasing one ticket, send me your order number found in your confirmation email, and I’ll arrange the complementary PA ticket. You will be asked for evidence for the PA ticket to be issued. We ask for a photocopy/ scan (dated in last 12 months) DLA/PIP letter Attendance Allowance Letter War Disablement Pension Evidence that registered severely sight impaired Recognised Assistance dog ID card Access card We recognise that the evidence above might not include everyone that has an access requirement. If you do not have any of the above evidence but wish to apply for one or more access provisions, please email us on accessibility@tegmjr.com stating why you require them.   

Viewing Area/Platforms
If you require the use of viewing area and/or seat, please let us know in advance where possible, to ensure we are aware of your access needs. The balcony affords wheelchair users and those with mobility impairments unobstructed views. This is accessible via the lift in the lobby. We provide padded event chairs for customers to sit on during the shows if requested prior to the event. There will be a member of security monitoring this area throughout the night.  

Toilets
There are 2 accessible toilets in the venue. 1 located on the ground floor in the Waiting Room by the stairs and 1 located 32m from the viewing area on the first floor.  

Parking / Travel Guide – Is there parking?
Unfortunately the venue does not have parking but there is street parking located right outside, these spaces are council operated and are pay and display. The nearest multi-story is the NCP on Wood Street, approx. a 10 minute walk and 643meters from the venue.  

Drop off + pick up points
You can be dropped off and picked up on the street directly outside the main entrance to the venue   

Nearest public transport
We are 0.5 miles from Cardiff Central Train station and there is a bus stop located on Clare Road which is 276ft away from the venue.  

Arrival Guide Box Office
When you arrive at the box office you will be greeted by a member of staff who will check you in. If you are collecting a personal assistant ticket please make sure your tickets are out to be inspected and let the member of staff know this has been arranged for you. Customers who require the accessible viewing area will be greeted at the door by security and given a wristband – they will then be shown to the balcony (either via stairs or lift if required). There will be a member of security at the entrance to the area all night.  

Could we provide early entrance upon request?
If you believe you may need early entrance to the venue due to your accessibility requirements please email us on accessibility@tegmjr.com to discuss this.  

Customer with Medical Requirements
We welcome customers who may need to bring medications, food, drink or medical equipment to manage a medical condition. We may be able to keep medication refrigerated for you, so just let us know in advance and we will do our best to accommodate. You’ll need to contact us in advance should you need to bring any of these items. Contact accessibility@tegmjr.com if concerned If an emergency arises during an event please approach the closest member of staff and they will be able to help you.  

Access to Performance
Tramshed is not currently equipped with a hearing induction loop but this is something we are looking at bringing into the venue soon. At present we do not offer any assisted performance options, but this is something we are exploring. We do have a lowered area of the bar in our upstairs bar which is located close to the viewing area, but our staff are always willing to help in any way they can.  

Assistance Dogs
We welcome assistance dogs into the venue and will happily provide a bowl of water if needed. However, not all events are suitable so please contact us beforehand. We may be able to offer a location where the dog could stay during the gig, but please get in touch to discuss this further.  

Strobe Lighting
Lighting varies depending on the event but there will be signs up at the venue during the event stating if Strobe lighting will be used within a show. Please contact us and if we are aware that strobe lighting will be used in a performance we will let you know. If you have any concerns please do feel free to contact us on accessibility@tegmjr.com  

Unfortunately the venue does not have parking but there is street parking located right outside, these spaces are council operated and are pay and display. The nearest multi-story is the NCP on Wood Street, approx. a 10 minute walk. This is 643 meters from the venue.

For our latest tech spec and ratecard, please email production@tegmjr.com with the venue name & request in the subject line.

Bars Are Card Only
For your best interests, our bars will no longer be taking cash and will be card-only. Going cashless means improved hygiene and also has the added benefit of faster service for everyone.

Safety and Security 
The ongoing safety of our customers, staff and performers is of absolute paramount importance, so if you’re visiting one of our venues, please take a moment to read the below information.

Security
Our management and security teams regularly review procedure and protocol with all staff. As with every live event, all arrangements are in continuous consultation and review with local authorities and the police. There are lots of things that go on behind the scenes, too: training exercises; new security measures – so please be patient if things take a little longer than you’re used to.

Your visit
Our venues are monitored at all times, but please can we ask for your help by arriving in good time, as we carry out security searches on entry.

Speak to us
If at any time you see or hear anything untoward, please speak to a member of our team – we’re here to help.

Travel light
Please plan ahead and do your best to travel as lightly as possible. Searches are in place, and we really don’t want to slow you down getting in. So if you really, really need to bring a bag, please make sure that it’s small, less than laptop size or just a small handbag. 

Thank you. 

  • Accessibility
  • Parking
  • Production
  • Safety & Security

Welcome 
The Tramshed Welcomes Deaf and disabled customers to the venue. Tramshed is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements.  

This guide is designed to inform everybody who comes to Tramshed what we can offer customers who may have access requirements. 

Contact details 
Email: accessibility@tegmjr.com
Phone: 01179259273 
We aim to reply to queries within 2-3 working days.

Venue Description:
Tramshed has level access throughout the venue. There is a lift and accessible toilets. Assistance dogs are welcome and if you would like to attend with an assistance dog we would welcome knowing in advance.

Bookable Access Facilities  /  Personal Assistant Ticket
We offer one complimentary Personal Assistant pass per ticket holder. PA ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency. After purchasing one ticket, send me your order number found in your confirmation email, and I’ll arrange the complementary PA ticket. You will be asked for evidence for the PA ticket to be issued. We ask for a photocopy/ scan (dated in last 12 months) DLA/PIP letter Attendance Allowance Letter War Disablement Pension Evidence that registered severely sight impaired Recognised Assistance dog ID card Access card We recognise that the evidence above might not include everyone that has an access requirement. If you do not have any of the above evidence but wish to apply for one or more access provisions, please email us on accessibility@tegmjr.com stating why you require them.   

Viewing Area/Platforms
If you require the use of viewing area and/or seat, please let us know in advance where possible, to ensure we are aware of your access needs. The balcony affords wheelchair users and those with mobility impairments unobstructed views. This is accessible via the lift in the lobby. We provide padded event chairs for customers to sit on during the shows if requested prior to the event. There will be a member of security monitoring this area throughout the night.  

Toilets
There are 2 accessible toilets in the venue. 1 located on the ground floor in the Waiting Room by the stairs and 1 located 32m from the viewing area on the first floor.  

Parking / Travel Guide – Is there parking?
Unfortunately the venue does not have parking but there is street parking located right outside, these spaces are council operated and are pay and display. The nearest multi-story is the NCP on Wood Street, approx. a 10 minute walk and 643meters from the venue.  

Drop off + pick up points
You can be dropped off and picked up on the street directly outside the main entrance to the venue   

Nearest public transport
We are 0.5 miles from Cardiff Central Train station and there is a bus stop located on Clare Road which is 276ft away from the venue.  

Arrival Guide Box Office
When you arrive at the box office you will be greeted by a member of staff who will check you in. If you are collecting a personal assistant ticket please make sure your tickets are out to be inspected and let the member of staff know this has been arranged for you. Customers who require the accessible viewing area will be greeted at the door by security and given a wristband – they will then be shown to the balcony (either via stairs or lift if required). There will be a member of security at the entrance to the area all night.  

Could we provide early entrance upon request?
If you believe you may need early entrance to the venue due to your accessibility requirements please email us on accessibility@tegmjr.com to discuss this.  

Customer with Medical Requirements
We welcome customers who may need to bring medications, food, drink or medical equipment to manage a medical condition. We may be able to keep medication refrigerated for you, so just let us know in advance and we will do our best to accommodate. You’ll need to contact us in advance should you need to bring any of these items. Contact accessibility@tegmjr.com if concerned If an emergency arises during an event please approach the closest member of staff and they will be able to help you.  

Access to Performance
Tramshed is not currently equipped with a hearing induction loop but this is something we are looking at bringing into the venue soon. At present we do not offer any assisted performance options, but this is something we are exploring. We do have a lowered area of the bar in our upstairs bar which is located close to the viewing area, but our staff are always willing to help in any way they can.  

Assistance Dogs
We welcome assistance dogs into the venue and will happily provide a bowl of water if needed. However, not all events are suitable so please contact us beforehand. We may be able to offer a location where the dog could stay during the gig, but please get in touch to discuss this further.  

Strobe Lighting
Lighting varies depending on the event but there will be signs up at the venue during the event stating if Strobe lighting will be used within a show. Please contact us and if we are aware that strobe lighting will be used in a performance we will let you know. If you have any concerns please do feel free to contact us on accessibility@tegmjr.com  

Unfortunately the venue does not have parking but there is street parking located right outside, these spaces are council operated and are pay and display. The nearest multi-story is the NCP on Wood Street, approx. a 10 minute walk. This is 643 meters from the venue.

For our latest tech spec and ratecard, please email production@tegmjr.com with the venue name & request in the subject line.

Bars Are Card Only
For your best interests, our bars will no longer be taking cash and will be card-only. Going cashless means improved hygiene and also has the added benefit of faster service for everyone.

Safety and Security 
The ongoing safety of our customers, staff and performers is of absolute paramount importance, so if you’re visiting one of our venues, please take a moment to read the below information.

Security
Our management and security teams regularly review procedure and protocol with all staff. As with every live event, all arrangements are in continuous consultation and review with local authorities and the police. There are lots of things that go on behind the scenes, too: training exercises; new security measures – so please be patient if things take a little longer than you’re used to.

Your visit
Our venues are monitored at all times, but please can we ask for your help by arriving in good time, as we carry out security searches on entry.

Speak to us
If at any time you see or hear anything untoward, please speak to a member of our team – we’re here to help.

Travel light
Please plan ahead and do your best to travel as lightly as possible. Searches are in place, and we really don’t want to slow you down getting in. So if you really, really need to bring a bag, please make sure that it’s small, less than laptop size or just a small handbag. 

Thank you. 

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Privacy Policy

Purpose of Policy

We are committed to protecting your personal information and being transparent about what information we hold about you.

Using personal information allows us to develop a better understanding of our patrons and in turn to provide you with relevant and timely information about the work that we do – both on and off stage.

The purpose of this policy is to give you a clear explanation about how we [and all of our subsidiaries] collect and use the information we collect from you directly and from third parties.

We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:

– What information we may collect about you
– How we may use that information
– In what situations we may disclose your details to third parties
– Our use of cookies to improve your use of our website
– Information about how we keep your personal information secure, how we maintain it for and your rights to be able to access it

If you have any queries about this policy, please contact data@themjrgroup.com.

Who we are
TEG Venues UK Limited and its associate companies are part of the TEG | MJR; an event promoter and venue operator. We are registered as a company in England and Wales under registration number 08423282.

Information collection
We collect various types of information and in a number of ways:

Information you give us
For example when you register on our website or purchase tickets from our event partners, we may store personal information you give us such as your name, email address and postal address. We may also store a record of your purchases.

Information about your interactions with us
For example, when you visit our website, we may collect information about the browser you’re using, your IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites), what sites you came from and how you interact with our content.

When we send you an email we may collect information on how you respond such as the number of times you have opened emails or the links in them that are clicked.

We may also hold information on interests and demographic categories inferred from your interactions with us in order to provide you a better service and to provide you with more focused information. For example, if you buy tickets to a certain show and lots of people who went to that show also bought tickets for a different concert, we might send you information about that concert.

Please see our Cookies Policy at the bottom of this document for more information.

Sensitive personal data
Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not collect this type of information about our patrons unless there is a clear reason for doing so.

Data Breaches
In the event of a data breach, in accordance with GDPR regulation, we will disclose to the ICO regulator within 72 hours.

Legal Basis

There are three bases under which we may process your data:

Contract purposes
When you make a purchase from us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example we may need to contact you by email in the case of cancellation of a show, or in the case of problems with your payment.

Legitimate business interests
In certain situations we collect and process your personal for purposes that are in our legitimate organisational interests. However we only do this if there is no overriding prejudice to you by using your personal information in this way. We describe below all situations where we may use this basis for processing.

With your explicit consent
For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation.

Marketing Communications

We aim to communicate with you about the work that we do in
ways that you find relevant, timely and respectful. To do this we use data that
we have stored about you, such as what events you have booked for in the past,
as well as any interactions or preferences you may have told us about.

We use our legitimate organisational interest as the legal basis for the following communications. In the case of email, we will give you an opportunity to opt out of receiving them during your first purchase with us or registering to receive direct marketing from our websites. If you do not opt out, we will provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this policy.

In the case of online behavioural advertising, we may work with other companies to show you advertisements we think you may find relevant and useful based on information collected by us or third parties and/or may be based on your activities on our websites or third party sites. This may include advertisements from us displayed on other companies’ sites. You can control and opt out of the use of cookies and tracking tools. To learn how to manage how we use cookies and other tracking tools, please see our cookie policy at the bottom of this document

Other processing activities
In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests:

We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.

We may analyse data we hold about you in order to identify and prevent fraud.

In order to improve our website we may analyse information about how you use it and the content and ads that you interact with.

In all of the above cases we will always keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.

Third parties
There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:

To our own service providers who process data on our behalf and on our instructions (for example our ticketing system software provider). In these cases we require that these third parties comply strictly with our instructions and with data protection laws, for example around security of personal data.

Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).

Maintaining your personal information
When you have purchased a ticket or signed up to our mailing lists, we may store your personal information indefinitely such that for any subsequent purchases or interactions you make we are able to link them back to a single unique record that we hold for you on our system.

If there are aspects of your record that are inaccurate or that you would like to remove, you can do so by using the contact details at the end of this policy to get in touch.

Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.

Security of your personal information
We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.

We will not transfer, process or store your data anywhere that is outside of the European Economic Area.

Your rights to your personal information
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.

What we will do if there is an update to this policy
From time to time we may change our privacy practices. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It will have a different date from the one set out below. Please check our site periodically for updates.

Contact details and further information
Please get in touch with us if you have any questions about any aspect of this privacy policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.

TEG | MJR

data@themjrgroup.com

Last Updated- December 2019

Next Review Date- January 2020

Cookie Policy

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you.

a) What is a cookie?
A cookie is a small, often encrypted text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It is used to help users navigate websites efficiently and perform certain functions.

b) What cookies are used on our websites
On The MJR Group websites or websites that partner with events promoted by The MJR Group we may use the following cookies:

i) Compliance cookies
These cookie allows us to know whether or not you have given consent to the use of cookies and therefore do not need to be presented with this consent request message again

ii) Analytics cookies
These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

iii) Third party cookies
These cookies may be set through our website by other companies. Data may be collected by these companies that enable them to serve up adverts on other sites that are relevant to your interests. You can opt out of receiving personalise ads by either clicking on the blue icon that typically appears in the corner of the ads or clicking on the three dots next to a “Sponsored” advert and selecting ‘Hide Ad’.

iv) Session cookies
These cookies store temporary information to enable site functionality. They are automatically deleted when you close your browser.

v) Functional cookies
These are cookies used for core site functionality.

c) How to configure your cookie preferences
Every browser program (such as Internet Explorer, Firefox, Safari, Google Chrome etc) provides the ability for the user to configure their preferences. Refer to the help section of your particular browser to find out how to configure your own preference.

d) Frequently asked questions

i) What has changed and how does it affect me?
We have always used cookies to create the most secure and effective website for our customers. As part of a change in legislation, all websites are now required to provide additional information on what cookies are, how they are used and what benefits they bring.

These changes will not affect the way in which you currently use our website.

ii) Do I need to accept cookies?
The current changes to our website simply explain what cookies are, how we use them and what benefits they bring. You are not currently required to do anything, other than read our Cookie Policy to understand these changes.

iii )Do cookies mean I could get cold calls or emails?
We never use the data gathered through cookies to contact you via post, email or phone.

iv) Can cookies allow others access to my computer’s hard drive?
The cookies we use cannot look into your computer, smart phone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

v) If I use a public computer, will someone be able to get my details from the cookies?
Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website.

More information about cookies can be found on www.allaboutcookies.org

Last Updated- August 2019

Next Review Date- January 2020